Trust and Safety

• Our Commitment: We are dedicated to creating a safe and trustworthy environment for all users on our platform.
• Note:
• Once the order is placed, changes are not allowed. If you have any last-minute change, please contact our customer service department. We will try to hold the job if not yet started.
• Changes in specifications, a pick-up location or delivery address may cause changes in pricing and delivery time.
• The job which contains a government or administration logo can be printed only with written permission from the concerned authority.
• To process the stamp orders, we require a copy of commercial registration, owner ID, and a permission letter to Smart. You must provide the original of the above documents at receiving.
• To print a book or any other publication, we require a copy of copyrights certificate (Radmak) and a permission letter to Smart. You must provide the original of above documents at receiving.
• Only the orders which are received before 12 pm will be considered for that day. After 12 pm it will be considered for the next day jobs. Refund or request to get partial job is not allowed.
• We deliver the jobs by reliable shipping partners and the customer has the right to have the tracing number.
• All goods are sent by Smart, packaged and in good order. It is the responsibility of the client to check any damage that may occur during the handling process of the couriers and note so on their waybill before signing.
• It is the customer responsibility to check the printed materials before receiving or leaving the counter. Smart has rights to decide that if the job should be rectified, reprinted or refunded. In case of conflict, a third print specialist can be involved on the account of wrong party.
• Smart shall not be liable for indirect loss or third-party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit. Where work is defective for any reason, including negligence Smart’s liability (if any) shall be limited to rectifying such a defect.
• It is the responsibility of a customer to check that all the information, colors and sizes are correct before uploading the file. Customer has no right to ask for refund, rectify or reprint the job.
• We provide an online designing service for additional cost to be paid before starting the design.
• Due to many technical reasons, Smart doesn’t guarantee the colors would match. In case of sensibility, please contact us before placing your order.
• We convert all artworks to the process colors (CMYK) except which are informed by customer in written. Smart is not responsible for undesired results in case we didn’t agree with customer to print special colors.